These Offer & Booking Terms apply to offers, discounts, promotions, service bookings, payment options and warranties advertised by 24 Hour Service.

By booking a service with 24 Hour Service, you agree to the terms below. These terms are designed to provide clear and fair information about our offers and to avoid misunderstandings.

Nothing in these Offer & Booking Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

1. $0 Call-Out / No Call-Out Fee

Where advertised, our $0 call-out or no call-out fee offer means that we do not charge a standard call-out fee for eligible bookings during normal business hours, subject to availability.

This offer is subject to the following conditions:

• The $0 call-out offer is subject to technician availability.
• Same-day attendance is not guaranteed.
• If our schedule is busy, attendance may be later in the day, the following business day, or at the next available appointment time.
• The $0 call-out offer does not guarantee a specific arrival time.
• Customers requiring a specific appointment time, urgent attendance, after-hours attendance, weekend attendance, public holiday attendance, or priority scheduling may be offered a priority appointment, which may incur additional charges.
• The $0 call-out offer does not include diagnosis, investigation, testing, repairs, materials, parts, labour, equipment, drain clearing, leak detection, camera inspection, hydro jetting, or any plumbing work unless specifically stated in writing.
• Any price for work required will be quoted separately before work proceeds.
• If the customer accepts a quote and the work proceeds, the applicable charges for that work will apply.
• If access is not available, the customer is not present, the booking is cancelled late, or the technician is unable to safely assess the job, charges may apply.
• 24 Hour Service reserves the right to refuse or reschedule a $0 call-out booking where availability, safety, location, access, customer conduct, or job requirements make attendance unsuitable.

2. Priority Appointment Scheduling

Priority appointment scheduling is available for customers who require a specific time window, urgent attendance, or attendance outside standard availability.

Priority appointments are subject to the following:

• Priority scheduling may incur additional charges.
• Priority appointments are subject to technician availability.
• A priority appointment does not guarantee completion of work during that visit if parts, materials, access, safety requirements, or further investigation are required.
• Any priority fee, attendance fee, after-hours fee or additional charge will be advised before the booking is confirmed where practical.

3. Discounts, Coupons and Promotional Offers

All discounts, coupons and promotional offers are subject to the following conditions unless stated otherwise in writing:

• Only one discount, coupon, promotional offer or special offer may be used per paid invoice.
• Offers cannot be combined, stacked or bundled.
• Discounts cannot be used together with seniors discounts, pensioner discounts, agreed discounts, negotiated discounts, phone discounts, on-site discounts, online booking discounts, special offers, coupon offers, or any other promotion.
• Coupons and discounts apply to paid plumbing work only.
• Coupons and discounts do not apply to service call charges, attendance fees, diagnostic fees, investigation fees, after-hours fees, priority appointment fees, emergency attendance fees, or minimum charges unless specifically stated in writing.
• Coupons and discounts are limited to one per job and one per invoice.
• Discounts are not redeemable for cash.
• Discounts cannot be applied retrospectively after an invoice has been issued or paid.
• Discounts must be mentioned at the time of booking or before the quote is accepted.
• 24 Hour Service reserves the right to withdraw, change or refuse any discount, coupon or promotional offer where it has been used incorrectly, duplicated, expired, altered, misrepresented, or applied to an ineligible service.

4. $50 Online Booking Discount

Where advertised, the $50 online booking discount applies to eligible bookings made online through the 24 Hour Service website.

This offer is subject to the following:

• The booking must be made online through our website.
  The discount applies to eligible paid plumbing work only.
• The discount does not apply to call-out fees, service call charges, diagnostic charges, investigation fees, after-hours fees, priority appointment fees, emergency attendance fees, or minimum charges.
• The discount cannot be combined with any other offer, coupon, seniors discount, pensioner discount, agreed discount, negotiated discount, or special promotion.
• The discount must be applied before the invoice is finalised.
• One discount only may be used per paid invoice.

5. $100 Hot Water Replacement Discount

Where advertised, the $100 hot water replacement discount applies to eligible hot water system replacement jobs carried out by 24 Hour Service.

This offer is subject to the following:

• The offer applies to eligible hot water system replacement work only.
• The offer does not apply to repairs, inspections, diagnosis, service calls, minor works, parts-only supply, customer-supplied systems, or jobs not involving a full eligible replacement.
• The discount cannot be combined with any other offer, coupon, seniors discount, pensioner discount, agreed discount, negotiated discount, or special promotion.
• One discount only may be used per paid invoice.
• Removal or disposal of the old system is subject to site conditions, access, safety, and applicable requirements.
• Additional charges may apply where extra labour, materials, access equipment, valves, pipework, electrical work, gas work, compliance work, upgrades, disposal requirements, or unforeseen site issues are required.

6. Free Home Safety Inspection

Where advertised, a free home safety inspection may be offered with eligible paid plumbing work.

This offer is subject to the following:

• The free home safety inspection is only available with eligible paid plumbing work.
• It is a visual and general plumbing safety check only.
• It does not include invasive investigation, leak detection, drain camera inspection, pressure testing, roof work, excavation, dismantling, compliance certification, written reports, or specialist testing unless agreed separately.
• The inspection is not a guarantee that all plumbing issues, defects, risks or future failures will be identified.
• Any recommended repairs, upgrades, testing or further investigation will be quoted separately.
• This offer cannot be exchanged for cash or used as a discount against other work.

7. Free Drain Camera Inspection

Where advertised, a free drain camera inspection may be offered with eligible hydro jetting work.

This offer is subject to the following:

• The free drain camera inspection applies only with eligible paid hydro jetting work.
• The camera inspection is intended to help identify possible causes of the blockage after drain clearing.
• The offer does not include detailed reporting, locating, excavation, pipe repairs, CCTV recording supply, council reporting, strata reporting, insurance reporting, or further investigation unless agreed separately.
• Camera access is subject to site conditions, drain access, pipe condition, safety, water levels, blockage severity and equipment suitability.
• If the drain cannot be inspected due to access, damage, obstruction, collapsed pipework, safety concerns or unsuitable conditions, no cash alternative or discount applies.
• Any further work required will be quoted separately.

8. Buy Now Pay Later / Finance Options

24 Hour Service may offer payment options through third-party finance providers, including providers such as Brighte, humm or other payment platforms.

Finance and payment options are subject to the following:

• Finance approval is provided by the third-party finance provider, not by 24 Hour Service.
• Approval criteria, fees, charges, limits, terms and conditions apply.
• Interest-free or pay-later options may still involve account fees, establishment fees, late payment fees, payment processing fees, missed payment fees or other charges depending on the provider’s terms.
• 24 Hour Service is not responsible for finance approval, declined applications, provider fees, repayment arrangements, account management, late fees, credit checks, or finance provider decisions.
• The customer is responsible for reviewing and accepting the finance provider’s terms before proceeding.
• Payment must be approved and processed before or upon completion of work, unless otherwise agreed in writing.
• Any refund, cancellation or change to financed work may also be subject to the finance provider’s terms and processing requirements.